SHIPPING AND DELIVERY

Orders will be dispatched via Air Courier. Shipping Transit time post-dispatch is typically 2-3 Business Days for Metros, 3-5 Business Days for Non-Metros / Tier 2/3 Cities and 5-6 Business Days for North East / Kolkata shipments. Please ensure proper address, pin code along with correct mobile number is provided for seamless deliveries.

Delivery will be made only to street addresses. Products will not be delivered to PO Box addresses.

Please ensure proper address, pin codes along with mobile number is provided for seamless deliveries.

If your order is outside delivery limits, our customer service team may contact you for an alternate address and the above timelines may vary.

If there are any cases where tracking shows the shipment is delivered and the employee has not received it, the same should be escalated within 24 Business Hours.

Resolution time from courier partners to resolve any issues are between 72-96 Working Hours.

Please Note : Do not accept the shipment if the shipment seems to be damaged or tampered with. In case if you accept the same, please make an unboxing video and share it with escalations@foxboxretail.com along with your order number. Such cases to be highlighted within 12 Business Hours upon receiving the shipment.